NEW Product Exchanges & Returns
All CUTCO products are covered with the Forever Guarantee. If at any time you are not satisfied with the performance of your CUTCO product, we will correct the problem or replace the product with the same item in the current style.
Should you damage your CUTCO through misuse or abuse, we will replace the item for one-half of the current retail price plus standard shipping/handling and tax.
To return or exchange NEW product within 15 days of receipt, request service and include the printed confirmation with your package.
- Please be sure to properly clean the product prior to packaging.
- To ensure the safety of everyone who handles your shipment, it is important the blades be well protected. Cover the entire blade and tip of the knife with cardboard (cereal box cardboard works well). Avoid using tape directly on the blades and handles.
- Place them in a cardboard box with extra packing material to keep them secure during shipping.
- DO NOT SHIP KNIVES IN PADDED ENVELOPES.
- Insure your package for its current retail value and save your receipt. CUTCO is not responsible for lost or stolen items.
- Attach any money due to your printed confirmation.
CUTCO Cutlery Returns
2172 Wyecroft Rd, Unit #1
Oakville, ON L6L 6R1
CUTCO Cutlery Sharpening/Repair
322 Houghton Avenue
Olean, NY 14760
CUTCO Visitors Center
1040 East State Street
Olean, NY 14760
If the value of the product you are returning is greater than that of the new item(s), a refund will be done as follows:
Credit Card refunds are applied to the card that was originally charged. Please verify with your Credit Card Company to make sure the credit has been posted to your account.
If your order was paid by check or money order, a refund check will be processed.
After your CUTCO is received in Oakville, please allow 2 to 3 weeks for the processing and return of your products. You may call Customer Service at 1-800-361-8800 for a time estimate.
For answers to other questions please call CUTCO Customer Service at 1-800-361-880
or email us.