Help

Contact Cutco

Contact Cutco

Complete the form below and we will promptly review.

If known

What can we help with today?

Answers to common questions about how to buy:

Why can't I buy online?

CUTCO is primarily sold by independent sales representatives through in-home demonstrations.
Return items

Answers to common questions about making changes to your order:

How do I cancel an order?

Please call 800-361-8800. At this time, orders cannot be cancelled online.

What is your return policy?

If within 15 days of receiving your product you are not completely satisified with your new product, you may send it back for a full refund.

How do I exchange an item?

Submit a Request for Service, and follow the instructions for exchanging product from a recent order.
Check order status

The status of your order can be checked online.

Request service

Free sharpening or repair services can be requested online.

Billing Questions

Answers to common questions about billing:

When is my next payment?

How do I change my payment method?

Please give us a call at 1-800-361-8800, and we'll be happy to help.

Can I change my payment plan?

Please give us a call at 1-800-361-8800, and we'll be happy to help.

Contact Cutco Directly

Customer Service

serviceca@cutco.com

1-800-361-8800
Monday - Friday 8:30 a.m. - 5 p.m.

Cutco Customer Service
2172 Wyecroft Raod, Unit 1
Oakville, Ontario L6L 6R1

Catalog Service

support@cutco-online.ca

1-800-863-3311
available 24 hours

Cutco Customer Service
2172 Wyecroft Raod, Unit 1
Oakville, Ontario L6L 6R1

Online Support

support@cutco-online.ca

1-888-288-5379 toll free
Monday - Friday 8 a.m. - 10 p.m.

Billing Questions

serviceca@cutco.com

1-800-361-8800
Monday - Friday 8:30 a.m. - 5 p.m.

Cutco Customer Service
2172 Wyecroft Raod, Unit 1
Oakville, Ontario L6L 6R1

Product Service

serviceca@cutco.com

1-800-361-8800
Monday - Friday 8:30 a.m. - 5 p.m.

Cutco Return/Repair
2172 Wyecroft Raod, Unit 1
Oakville, Ontario L6L 6R1

Cutco Events

events@cutco.com

1-800-361-8800
Monday - Friday 8:30 a.m. - 5 p.m.

Cutco Events
2172 Wyecroft Raod, Unit 1
Oakville, Ontario L6L 6R1

Public Relations

publicrelations@cutco.com

1-716-373-6141

Cutco Cutlery PR
1116 East State Street
Olean, NY 14760

Visitors Center

visitor@cutco.com

1-716-790-7000
M-F 9 a.m. - 5 p.m., Saturdays (Memorial Day through Christmas) 10 a.m. - 4.pm.

Cutco Visitors Center
1040 East State Street
Olean, NY 14760