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Special Offers for Cutco Owners 
 

SHARPENING & REPAIR SERVICE

Service Request Form

All CUTCO products are covered with the Forever Guarantee. CUTCO knives will remain sharp for many years, but after extended use they may need to be factory sharpened.

Cost - Shipping / Handling

The cost for sharpening service is free however there is a nominal return shipping/handling fee.

# Knives/Accessories Shipping/Handling
1-3 items $6.00
4 or more $9.00

Please make your check payable to CUTCO and attach it to the Service Request Form.

Select a topic:

  • Service Request Form
  • Packaging
  • Shipping/Insurance
  • Mail To
  • Turn Around Time
  • Double-D® Recessed Edges
  • Straight-Edge Knives
  • Tips
  • Contact Us

    • Service Request Form

    To expedite your service please select, print and complete the following form to include with your package:

    Open Service Request Form

    If you do not have access to a printer please enclose your name, address, phone number, e-mail address and tell us the service you are requesting.

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    Packaging

    Please be sure to properly clean the product prior to packaging.

    To ensure the safety of everyone who handles your shipment, it is important the blades be well protected. Cover the entire blade and tip of the knife with cardboard (cereal box cardboard works well). Avoid using tape directly on the blades and handles.

    Place them in a cardboard box with extra packing material to keep them secure during shipping.

    DO NOT SHIP KNIVES IN PADDED ENVELOPES.

    Attach any money due to the Service Request Form.

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    Shipping / Insurance

    Insure your package for its current retail value and save your receipt. CUTCO is not responsible for lost or stolen items.

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    Mail Your Package To

    Canada
    CUTCO Cutlery Returns
    2172 Wyecroft Rd, Unit #1
    Oakville, ON L6L 6R1
    1-800-361-8800 (Press 3)
    serviceca@cutco.com

    US
    CUTCO Cutlery Sharpening/Repair
    322 Houghton Avenue
    Olean, NY 14760
    1-800-828-0448

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    Turn Around Time

    After your CUTCO is received in Oakville, please allow 2 to 4 weeks for the processing and return of your products. You may call Customer Service at 1-800-361-8800 for a time estimate.

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    Double-D® Recessed Edges

    These products have a unique edge configuration: a three-way cutting edge with a concave grind. They are designed to stay sharp for many years under normal household use. When they need sharpening, do not use the CUTCO Sharpener or any other sharpening service. It will ruin the special edge. Send them back to CUTCO and we will put a factory-fresh edge on each knife.

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    Straight-Edge Knives

    CUTCO knives with straight edges require periodic sharpening to maintain optimum performance. We recommend using our CUTCO Sharpener to touch up the edges as soon as you notice the knife beginning to dull. You may also send these knives back to CUTCO for factory-fresh sharpening.

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    Tips

    Protect your knife edges by cutting only on a polypropylene (plastic) or wood cutting surface. Never cut on china or glass. These materials will dull straight edged knives. Use the CUTCO Sharpener to touch up straight edged knives.

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    Contact Us

    Should you have further questions please call CUTCO Customer Service, 1-800-361-8800
    or e-mail us.

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