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PRIVACY POLICY

Protecting your privacy and the confidentiality of your personal information is fundamental to the way we do business at Vector. At Vector we are committed to protecting the confidentiality and privacy of your personal information that Vector collects and uses in the course of its commercial activities.

If you are a customer you may find the information in this Privacy Policy informative. It will set out: (1) the purposes for which we collect, use and disclose your personal information; (2) the type of personal information that we collect, use and disclose; (3) how we use and disclose that information; (4) how we obtain your consent to the collection, use and disclosure of that information; (5) how we secure and retain that information; and (6) how you may access your personal information.

OVERVIEW

Consent

Vector may collect, use or disclose personal information in the manner described below where we have the requisite consent. Except as otherwise permitted by law, Vector will ensure that it has the requisite consent prior to the collection, use or disclosure of your personal information, as described below.

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Collection of Personal Information

Vector will only collect personal information by lawful and fair means and not in an unreasonably intrusive manner. As a general rule, the personal information that Vector collects will be limited to that which is necessary for the purposes that are identified for their collection.

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Use of Personal Information

Vector will not disclose any personal information except for the purposes for which it was collected or otherwise permitted by law.

Vector will not disclose your personal information outside of Vector and its related affiliates (the "Vector Group of Companies"). Vector may disclose your personal information within the Vector Group of Companies to enable the provision of services (including billing, customer services and storage of personal information).

Without limiting the foregoing, Vector will not sell or disclose any personal information to any third party in order to enable that third party to market their products and services.

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Retention

Vector will only retain personal information for as long as necessary to fulfill the purpose for which it was collected, and as required or otherwise permitted by law. The retention of personal information is dealt with below, depending upon your relationship with Vector.

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Collection, Use and Retention of Personal Information

Personal Information

For the purposes of this Privacy Policy, "personal information" means any information about an identifiable individual.

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Purpose of Collection

Vector will collect, use and disclose your personal information only for purposes that a reasonable person would consider appropriate in the circumstances of our relationship, as described in further detail below.

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Customer

Vector provides various goods and services to various customers (the "Customer(s)"), and collects and uses certain personal information obtained from its Customers as follows.

Collection
To purchase products from Vector, Customers typically fill out the information required in the Customer Order Form, of which you as a Customer will have seen, filled out, and perhaps signed. They may also provide similar information by telephone, email or over the internet.

Use
Vector will use any personal information disclosed in the Customer Order Form to process and complete the Customer's order, including for shipping and billing purposes, and to verify either the purchase or the delivery.

In addition, a Customer's name, address, telephone number, language preference and email address (where applicable) will be used for the following limited purposes:

  1. CUTCO Forever Guarantee - The CUTCO cutlery that Customer's purchase from Vector comes with a Forever Guarantee. Accordingly, the personal information identified above will also be used for purposes of maintaining and honouring the Forever Guarantee.
  2. Customer Satisfaction - At Vector we mean to ensure that our Customers are completely satisfied with their Cutco cutlery, and all aspects of the purchase process. Accordingly, the personal information identified above may also be used for purposes of monitoring and ensuring Customer Satisfaction.
  3. Post Sale Marketing Purposes - The personal information identified above may also be used to keep past Customer informed of new products and promotions at Vector, including catalogues and service calls, and in order to enter Customers into free give-away contests that we have from time to time.

Consent
When a Customer fills out and signs a Customer Order Form, Vector will assume that the Customer consents to the collection, use and disclosure of the above personal information, for the purposes which we have set out above, unless notified otherwise.

Further, and with respect to all Customer information previously collected, used and disclosed prior to the adoption of Vector's Privacy Policy, we will assume the Customer's consent to the collection, use and disclosure, for the purposes set out above, unless notified otherwise.

A Customer may withdraw his or her consent at any time, by contacting our Privacy Officer in the manner set out below.

Retention
Due to the Lifetime Guarantee offered in respect of Vector's products, Vector will maintain your name, address, phone number and email address (where applicable) indefinitely, unless you notify us that you do not wish Vector to do so.

Vector will retain your credit card information for as long as it is required under tax legislation to keep business records (which may be up to 7 years), and upon the expiry of which all credit card information will be destroyed.

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Identifying or Updating Your Information

Upon request we will provide site visitors access to unique identifier information "e.g., customer and key number" that we maintain about them, transaction information "e.g., dates when customers made purchases, amounts, and types of purchases" that we maintain.

This information can be provided or updated. Contact us by calling customer service at 1-800-361-8800, use the Change Address form, or write 2172 Wyecroft Rd. Unit 1, Oakville, ON L6L 6R1.

Site visitors with online accounts may manage their email preferences online after signing in. Please provide your name and prior address to properly identify your account.

Opting Out of Being Contacted

To remove yourself from CUTCO mailings, special promotions, email, or other contact, please call customer service at 1-800-361-8800 or write CUTCO Customer Service, 2172 Wyecroft Rd, Unit 1, Oakville, ON L6L 6R1. Site visitors with online accounts may manage their email preferences online after signing in. We will promptly respond and update our records accordingly.

Cookies

CUTCO uses the technology "cookies" to offer the simplest online shopping environment. This technology allows the web site to remember eligible users without requiring access codes. If you delete cookies, you will be required to use customer and key numbers or your online account login. Cookies from this website do not track or report any personal information or your Web experience outside of www.cutco.ca, or www.cutco-online.ca.

Security

CUTCO provides a secure online experience. We understand, recognize and agree to your right to privacy. Industry standards and prudent measures are utilized so that information you provide remains private. It is never sold, shared or rented to any third party.

Every order placed is protected by data encryption. Data encryption protects and hides your credit card and personal information to others. Secure Socket Layer "SSL" technology is utilized in this encryption. These security features are evident in many web browsers such as Internet Explorer and Mozilla Firefox. Examples:

  • The Web address or URL of a web page will begin with https:// instead of the standard http://
  • A security symbol is evident when secure transmissions are occurring
  • A closed lock icon is displayed in the bottom right hand corner, upper right hand corner, or next to the address bar of Microsoft Internet Explorer browsers (depending on which version is utilized)
  • A closed lock icon is displayed in the address bar of Mozilla Firefox.
  • At CUTCO your privacy and ecommerce security is important to us. This web site is secure to conduct business transactions with confidence. If you prefer to place your order by phone please call 1-800-361-8800.


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