Cutco Customer Service
For over 65 years, we have been committed to exceptional experiences.
Cutco Sharpening & Repair
Can you sharpen my knives?
As part of the Cutco Forever Guarantee, we'll sharpen your knives and return them like new.
How much does sharpening cost?
Sharpening is free. There is a return shipping fee, so that we can send your items back to you.
|Quantity of items sent||Return shipping fee|
How long does it take to have my knives sharpened?
Once we have your package in Oakville, ON, please allow two to three weeks for the processing and return of your products.
One of my products broke. What can I do?
Send it in and our skilled craftsmen will inspect the product to determine if we need to repair it or replace it with new product. It's that simple. We will then ship the product back to you.
If the damage was caused by misuse or abuse, we will replace the item for one half of the current retail price.
Where do I send my products?
If you live in Canada, please request service online, and send your product with your printed service request confirmation to: 2172 Wyecroft Rd, Unit #1, Oakville, ON L6L 6R1
Why are you adding sales tax?
I have a promotion code. How do I apply it?
How do I cancel an order?
What is your return policy?
What types of payment methods do you accept?
Do you provide payment plans?
For orders $200 or more, you can break your order into two equal payments. For orders $300 or more, you can break your order into three equal payments.
Do you ship internationally?
Is shipping free?
For your convenience, shipping costs are included in the price of each product.
Express shipping options (Next Day and 2 Day) are available for an additional cost.
When should I receive my order?
*TABLE KNIFE, STEAK KNIFE, GIFT SET OFFER TERMS
Offer valid through 11:59 PM ET 8/1/16. Prior purchases excluded. Cannot combine offers. Table/Steak Knife Set discounts taken from total of the individual pieces if purchased separately. Sets on sale cannot be applied toward Buy 4, Get 5th FREE offer or other limited-time special offers.
*BUY 4, GET 5TH FREE TERMS
Offer valid through 11:59 PM ET 8/1/16. Prior purchases excluded. Cannot combine offers. When five eligible full-priced items are purchased, the lowest-priced item will be free. Free item must ship to the same address. Full-priced items not eligible for Buy 4, Get 5th FREE include the items listed below. Other exceptions may apply. Items not eligible towards Buy 4, Get 5th FREE will be marked on individual product detail pages.
- #77 Super Shears
- #1766 7" Santoku
- #3721 Santoku-Style Trimmer
- #1764 Traditional Cheese Knife
- #2166 5" Petite Santoku
- #5719 Clip Point Outdoor Knife
- #3729 Santoku-Style 8" Carver
- #3720 Santoku-Style 3" Paring Knife
- #3724 Santoku-Style 10" Slicer
- #3738 Hardy Slicer
- #1864 4-Pc. Table Knife Set w/ Tray
- #1836 Santoku-Style Cook's Combo in Gift Box
- #1842 Party Starters in Gift Box
- #1848 Cheese Mates in Gift Box
- #1849 Culinary Companions in Gift Box
- #1850 2-Pc. Santoku Set in Gift Box
- #1856 Santoku-Style Appetizer in Gift Box
- #1857 Santoku-Style Salad Mates in Gift Box
- #1858 Cheese Knife Combo in Gift Box
- #1859 Santoku Classics in Gift Box
- #2058 2-Pc. Cheese Knife Set in Gift Box
- #2130 Wine and Cheese Set in Gift Box
- #1940 3 Knife Combo w/Sheaths
- #1942 4 Knife Combo w/Sheaths
- #1943 5 Knife Combo w/Sheaths
- #1851 Shear Favorites in Gift Box
- #1852 Shear Utility Set in Gift Box
- #2014 Santoku-Style Signature Set w/Table Knives
- #6014 Santoku-Style Signature Set w/Steak Knives
- #300 Cultivator
- #301 Weeder
- #302 Transplanting Trowel
- #304 Garden Trowel
- #GIFTCARD Cutco Gift Card