Sharpening & Repair
The Forever Guarantee provides free sharpening or repair whenever you need it.Request Service
Frequently Asked Questions
How much does sharpening cost?
Sharpening your knives is free. If you choose to send your knives for factory sharpening, there is a return shipping fee to ship items back to you.
|Quantity of items sent||Return shipping fee|
How long does sharpening or repair take?
Once we receive your knives in Oakville, ON, we’ll sharpen the blades, polish the handles, and get your knives back to you within three weeks.
Where do I send my product?
Request service and ship to the address provided.
If in Canada, please ship to:
- Cutco Cutlery Returns
- 2172 Wyecroft Rd, Unit #1
- Oakville, ON L6L 6R1
If you live outside Canada, please contact us for more information. Please provide your location and the items you would like serviced.
How do I package my knives to return?
For the safety of everyone who will handle your shipment, please package your knives carefully.
- Please make sure to clean your knives thoroughly before returning them for sharpening or service.
- Avoid using tape directly on the blades and handles.
- Cover the entire blade with cardboard. Cardboard from cereal boxes works well.
- Do not use padded envelopes.
- Place your knives in a cardboard box with extra packing material to keep them secure during shipping.
Can my vintage products be sharpened or repaired?
If you have vintage products, in most cases we can still service them. If we can't, we'll replace them. You can choose to have the original items returned to you when you request service.
How often should I send my knives to be sharpened?
With proper use and care, the edge on your straight-edge and Double-D®-edge knives should last years. When you notice they aren't performing as you expect, send them for free sharpening and we'll get them like new.
Sharpen your knives in-home
Under the Forever Guarantee when a product needs repaired, we'll do everything we can to make it right, or replace it.