Cutco Customer Service

For over 65 years, we have been committed to exceptional experiences.

Cutco Sharpening & Repair

Can you sharpen my knives?


As part of the Cutco Forever Guarantee, we'll sharpen your knives and return them like new.

How much does sharpening cost?

Sharpening your knives is free. If you choose to send your knives for factory sharpening, there is a return shipping fee to ship items back to you.

Quantity of items sent Return shipping fee
1–10 products $9
11–25 products $12
26–40 products $15
*40 pieces max

How long does it take to have my knives sharpened?

Once we have your package in Oakville, ON, please allow two to three weeks for the processing and return of your products.

One of my products broke. What can I do?

Send it in and our skilled craftsmen will inspect the product to determine if we need to repair it or replace it with new product. It's that simple. We will then ship the product back to you.

If the damage was caused by misuse or abuse, we will replace the item for one half of the current retail price.

Where do I send my products?

If you live in Canada, please request service online, and send your product with your printed service request confirmation to: 2172 Wyecroft Rd, Unit #1, Oakville, ON L6L 6R1

Ordering Cutco

Why are you adding sales tax?

Cutco Corporation is a direct sales company and does business in all 50 states, and because of this Cutco is required to collect and remit sales tax.

I have a promotion code. How do I apply it?

If a promotion requiring a code is currently applicable, at checkout you will be provided an option to apply it.

How do I cancel an order?

Please call customer service at 1-800-361-8800 or contact us by email. When emailing, please remember to provide your name and order and number.

What is your return policy?

If within 15 days of receiving your product you are not completely satisified with your new product, you may send it back for a full refund.

What types of payment methods do you accept?

We accept the following methods of payment: VISA, Mastercard, Discover, American Express or the Cutco Gift Card. ACH is available when placing an order by phone at 1-800-863-3311.

Do you provide payment plans?

For orders $200 or more, you can break your order into two equal payments. For orders $300 or more, you can break your order into three equal payments.

Cutco Shipping

Do you ship internationally?

At this time, we only offer shipping to the 50 states, Puerto Rico and Canada.

Is shipping free?

For your convenience, shipping costs are included in the price of each product.

Express shipping options (Next Day and 2 Day) are available for an additional cost.

When should I receive my order?

With regular shipping, you should receive your order within 7 to 10 business days.

Unlock Owner Specials

If you have bought Cutco, you may be eligible.

Unlock Now

Are you a Cutco Owner?

If so, you may be eligible to unlock special offers.

Yes No


All offers valid through 11:59 PM ET 10/11/16. Prior purchases excluded. When eligible items are added to the shopping cart meeting the merchandise total of $149, $249 or $499, up to $100 will be deducted from the merchandise total. Cannot be combined with other offers. Sales tax will apply to the order. Express shipping available for an extra cost. All prices in Canadian dollars. Items eligible towards merchandise total will be marked. A list is below.

  • #1766 7" Santoku
  • #3721 Santoku-Style Trimmer
  • #1764 Traditional Cheese Knife
  • #2166 5" Petite Santoku
  • #5719 Clip Point Outdoor Knife
  • #3729 Santoku-Style 8" Carver
  • #3720 Santoku-Style 3" Paring Knife
  • #3724 Santoku-Style 10" Slicer
  • #1864 4-Pc. Table Knife Set w/ Tray
  • #1836 Santoku-Style Cook's Combo in Gift Box
  • #1842 Party Starters in Gift Box
  • #1848 Cheese Mates in Gift Box
  • #1849 Culinary Companions in Gift Box
  • #1850 2-Pc. Santoku Set in Gift Box
  • #1856 Santoku-Style Appetizer in Gift Box
  • #1857 Santoku-Style Salad Mates in Gift Box
  • #1858 Cheese Knife Combo in Gift Box
  • #1859 Santoku Classics in Gift Box
  • #2058 2-Pc. Cheese Knife Set in Gift Box
  • #2130 Wine and Cheese Set in Gift Box
  • #1940 3 Knife Combo w/Sheaths
  • #1942 4 Knife Combo w/Sheaths
  • #1943 5 Knife Combo w/Sheaths
  • #1851 Shear Favorites in Gift Box
  • #1852 Shear Utility Set in Gift Box
  • #2014 Santoku-Style Signature Set w/Table Knives
  • #6014 Santoku-Style Signature Set w/Steak Knives
  • #300 Cultivator
  • #301 Weeder
  • #302 Transplanting Trowel
  • #304 Garden Trowel
  • #GIFTCARD Cutco Gift Card