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Service Request Form
Questions? Please Call 1-800-361-8800
Mon. - Thur. 8 a.m. - 6 p.m. EST | Fri. 8 a.m. - 5 p.m. EST | email: service@cutco.com

Go Back To Customer Service
To continue:
  1. Complete the following form
  2. Click "Print Form"
  3. On printed form, provide your payment details
  4. Include in package and ship to address as directed below

Check the appropriate boxes:

Repair Service Sharpening Service Replacement Service New Product Return
Purchase for yourself Received as a gift from


Customer / Order # (if known) (located in the upper right corner of your packing slip)
---- --

Provide your email address to receive service processing updates, order confirmations, new product announcements, and special offers from CUTCO. CUTCO respects your privacy. We do not share, sell, or rent any customer information.
Return Qty. Item # Product
Description & Color		 Return Code* Action Code** Exchange for
Item #		 New Product
Description & Color
*Return Codes for New Product *Return Codes for Return/Repair **Action Codes for New Product
1
2
3
4
5
6		 Ordered Wrong Item
Wrong Color Received
Wrong Item Received
Arrived Too Late
Changed Mind
Did Not Meet Expectations		 9
10
11
12
13		 Already Have Item
Engraving Error
Knife Too Sharp
Too Expensive
New Product
Received Defective		 14
15
16
17
 Broken
Chipped
Dull
Rust/Corrosion
on Blade		 20

21
 Ratcheting/Cutting Action not
Working Properly
Other (please specify below)
 50
51
52
53



54
55		 Exchange for Different Item
Replace w/ Different Color
Replace w/ Same Item
Refund - within 15
days of receipt

**Other Action Codes
Sharpening
Repair Service
For your protection, please print the form and provide your payment details.
We do not collect or retain payment information through this web-based form.
* The cost of sharpening is free, however there is a nominal return shipping/handling fee.
If paying by check, make payable to CUTCO and attach to form. 1-3 items - $6.00, 4 or more $9.00
Please charge my credit card any balance due

Credit Card # ___________________________________________________ Expiration _______/__________
(Month)           (Year)
Signature ______________________________________________________

Instruction To Return Product To CUTCO Cutlery Corporation
1. Please completely fill out the SERVICE REQUEST FORM and enclose it with attached payment method in your return.
2. Clean knives and cover the entire blade and tip of the knife with cardboard (cereal box cardboard works well).
    Avoid using tape directly on the blades and handles.
3. Place them in a corrugated cardboard box. DO NOT SHIP IN PADDED ENVELOPES.
4. We recommend you insure your package for the current retail value and retain your receipts.
5. Remember to include your return address with your package
Canadian Residents - Please attach the following label to the package.

*For Sharpening/Repair:
CUTCO Cutlery Sharpening/Repair
2172 Wyecroft Rd., Unit 1
Oakville, ON L6L 6R1
For New Product Exchanges/Returns:
CUTCO Cutlery Exchanges/Returns
2172 Wyecroft Rd., Unit 1
Oakville, ON L6L 6R1
For Returns:
CUTCO Cutlery Returns
2172 Wyecroft Rd., Unit 1
Oakville, ON L6L 6R1


For additional service you may contact your local sales representative or contact CUTCO Customer Service.
Questions? Please call 1-800-361-8800
Mon. - Thur. 8 a.m. - 6 p.m. EST | Fri. 8 a.m. - 5 p.m. EST | email: service@cutco.com or visit www.Cutco.ca