CUTCO Cutlery
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All Products Are Backed By The CUTCO Forever Guarantee

At CUTCO, we stand behind our products with a FOREVER satisfaction guarantee. We want every CUTCO customer to be a satisfied customer FOREVER. The guarantee has several important elements.

FOREVER PERFORMANCE GUARANTEE

  • If at any time you are not completely satisfied with the performance of your CUTCO product, we will correct the problem or replace the product.
  • Simply send the product with an explanatory note to the address below.

FOREVER SHARPNESS GUARANTEE

  • CUTCO knives with the Double-D® edge will remain sharp for many years, but after extended use they may need sharpening.
  • For sharpening of Double-D® or straight-edged knives, send them along with a return shipping and handling fee of $7.00 (1-3 items) or $10.00 (4 or more items) to the CUTCO address below.

FOREVER REPLACEMENT SERVICE AGREEMENT FOR MISUSE OR ABUSE

  • Should you damage your CUTCO through misuse or abuse, we will replace the item for one half of the current retail price plus applicable sales tax.
  • Send the product with an explanatory note to the CUTCO address below.

15-DAY UNCONDITIONAL MONEY BACK GUARANTEE

  • If at any time within fifteen (15) days after receipt of your CUTCO you are not satisfied with your purchase for any reason you may get a full refund of your purchase price by contacting CUTCO Customer Service at the address below.
  • Engraved or monogrammed products cannot be returned under the Unconditional Money Back Guarantee. All other aspects of the Forever Guarantee do apply.

The CUTCO FOREVER GUARANTEE is intended solely for consumer/in-home use.

CUSTOMER SERVICE PLEDGE
At CUTCO, our pledge is to guarantee our customers
100% satisfaction.

CUTCO CUTCO Customer Service
2172 Wyecroft Road, Unit 1
Oakville, Ontario L6L 6R1
serviceca@cutco.com
1-800-361-8800
(Canada)


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