CUTCO Cutlery
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Regular Shipping Included

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FREQUENTLY ASKED QUESTIONS

Shipping/Handling

What do Shipping/Handling fees include?

Shipping/Handling fees include Packaging, Postage, Shipping and Insurance. Each CUTCO item is individually hand wrapped and packaged.

How long before I receive my order?

Allow up to 2-4 weeks for regular delivery. Allow an additional 1-2 business days for delivery of engraved orders, including Express orders.

How are Shipping/Handling fees determined

NOTE:


  • Products ship within 3-5 business days from Oakville, ON
  • Express delivery orders placed by 11am EST Mon-Fri will ship same day.
  • Allow additional 1-2 weeks for delivery of personalized orders even with Express delivery method.
  • Questions? Please call Customer Service (1-800-361-8800) for detailed information on timeframes and delivery service in your area.

The following chart displays shipping rate charges based on the dollar amount of your order. These rates include CUTCO packaging, shipping and insurance costs.

Order Total Standard Express
$0 - $250 Included $20.00
$251 - $500 Included $30.00
$501 - $1000 Included $40.00
$1001 - $2000 Included $50.00
$2001 - $5000 Included $60.00
$5001 and up Included $70.00

Standard Delivery

  • Ships Canada Post Expedited.
  • Allow 2-4 weeks for delivery.
  • Allow an additional 1-2 weeks for delivery of personalized orders

Express Delivery

  • Ships UPS Express or Priority Courier (packages require adult signature upon delivery)
  • Express delivery orders will ship on the following day.
  • UPS will not deliver to P.O. Boxes - Please provide full street address
  • If shipping to a company - Please provide Company name and include all unit and/or suite numbers
  • Allow additional 1-2 weeks for delivery of personalized orders

What do Shipping/Handling fees include?

Shipping/Handling fees include Packaging, Postage, Shipping and Insurance. Each CUTCO item is individually hand wrapped and packaged.

How long before I receive my order?

Allow up to two weeks for regular delivery. Allow an additional 1-2 business days for delivery of engraved and monogrammed orders, including Next Day and 2nd Day Delivery orders.

Should you have further questions please call CUTCO Customer Service, 1-800-828-0448 or email us.

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