CUTCO Cutlery
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FREQUENTLY ASKED QUESTIONS

Service

What is the Forever Guarantee?

FOREVER GUARANTEE

AT CUTCO we stand behind our products with a FOREVER satisfaction guarantee. We want every CUTCO customer to be a satisfied customer FOREVER. The guarantee has several important elements.

FOREVER PERFORMANCE GUARANTEE

If at any time you are not completely satisfied with the performance of your CUTCO product, we will correct the problem or replace the product. Simply send the product with an explanatory note to the address below.

FOREVER SHARPNESS GUARANTEE

CUTCO Knives with the Double-D® edge will remain sharp for many years, but after extended use they may need resharpening. For resharpening of Double-D® or straight-edged knives, send them along with a return shipping and handling fee of $6.00 (1-3 items) or $9.00 (4 or more items) to the CUTCO address below.

FOREVER REPLACEMENT SERVICE AGREEMENT FOR MISUSE OR ABUSE

Should you damage your CUTCO through misuse or abuse, we will replace the item for half of the current retail price. Send the product with an explanatory note to the CUTCO address below.

15 DAY UNCONDITIONAL MONEY BACK GUARANTEE

If at any time within fifteen (15) days after receipt of your CUTCO you are not satisfied with your purchase for any reason you may get a full refund of your purchase price by contacting CUTCO Customer Service at the address below.

Canada
CUTCO Cutlery Returns
2172 Wyecroft Rd, Unit #1
Oakville, ON L6L 6R1
1-800-361-8800

Due to the personalization, engraved products cannot be returned under the Unconditional Money Back Guarantee. All other aspects of the Forever Guarantee do apply.

The CUTCO FOREVER GUARANTEE is intended solely for consumer/in-home use.

CUSTOMER SERVICE PLEDGE

At CUTCO, our pledge is to guarantee our customer 100% satisfaction.

CUTCO Customer Service, 2172 Wyecroft Rd, Unit 1, Oakville ON L6L 6R1 - 1-800-361-8800 or Email Us.

How do I have my knives sharpened?

FOREVER SHARPNESS GUARANTEE

All CUTCO products are covered with the Forever Guarantee. CUTCO knives with the Double-D® edge will remain sharp for many years, but after extended use they may need to be factory resharpened.

Shipping, Packaging & Cost

Ship your product to:
CUTCO Return/Repair Department
2172 Wyecroft Rd, Unit 1.
Oakville, ON L6L 6R1

The cost for resharpening is free, however there is a return shipping/handling fee of $6.00 (1-3 items) or $9.00 (4 or more items). Please make your cheque payable to CUTCO.

Insure your package for its current retail value and save your receipt. To protect everyone who may handle your shipment, be sure to cover the blade(s) with the original protective cardboard sheaths. If you did not save these, you can use cardboard (cereal box cardboard works well). Be sure to cover the entire blade of the knife. Avoid using tape directly on the blades and handles. Place them in a cardboard box with extra packing material to keep them secure during shipping. Do NOT ship knives in padded envelopes.

Enclose a Service Request Form or a note explaining what service you are requesting. Remember to include your name, address, phone number and email address so we can promptly return your product.

After your CUTCO is received in Oakville, please allow 2 to 4 weeks for the processing and return of your products. You may call Customer Service at 1-800-361-8800 for a time estimate.

One of my CUTCO products has broken, what should I do?

FOREVER PERFORMANCE GUARANTEE

If at any time you are not completely satisfied with the performance of your CUTCO product, we will correct the problem or replace the product. Simply send the product to the address below.

FOREVER REPLACEMENT SERVICE AGREEMENT FOR MISUSE OR ABUSE

Should you damage your CUTCO through misuse or abuse, we will replace the item for one-half of the current retail price - plus shipping/handling and tax.

Ship your product to:
CUTCO Return/Repair Department
2172 Wyecroft Rd, Unit 1.
Oakville, ON L6L 6R1

Insure your package for its current retail value and save your receipt. To protect everyone who may handle your shipment, be sure to cover the blade(s) with the original protective cardboard sheaths. If you did not save these, you can use cardboard (cereal box cardboard works well). Be sure to cover the entire blade of the knife. Avoid using tape directly on the blades and handles. Place them in a cardboard box with extra packing material to keep them secure during shipping. Do NOT ship knives in padded envelopes.

Enclose a Service Request Form or a note explaining what service you are requesting. Remember to include your name, address, phone number and email address so we can promptly return your product.

After your CUTCO is received in Oakville, please allow 2 to 4 weeks for the processing and return of your products. You may call Customer Service at 1-800-361-8800 for a time estimate.

How long should resharpening or repair service take?

After your CUTCO is received in Oakville, please allow 2 to 4 weeks for the processing and return of your products.

How do I get a catalogue?

Please Request A Catalogue.

Can I return or exchange my CUTCO?

15 Day Unconditional Money Back Guarantee

If at any time within fifteen (15) days after receipt of your CUTCO you are not satisfied with your purchase for any reason you may get a full refund of your purchase price by contacting CUTCO Customer Service.

Note: Due to the personalization, engraved products cannot be returned under the Unconditional Money Back Guarantee. All other aspects of the Forever Guarantee do apply.

Exchange Procedures

If at any time within fifteen (15) days after receipt of your CUTCO you would like to exchange an unused item for a different item, please contact CUTCO Customer Service at 1-800-361-8800.

Note: Due to the personalization, engraved products cannot be returned under the Unconditional Money Back Guarantee. All other aspects of the Forever Guarantee do apply.

Ship your product to:
CUTCO Exchange/Returns Department
2172 Wyecroft Rd, Unit 1.
Oakville, ON L6L 6R1

Insure your package for its current retail value and save your receipt. To protect everyone who may handle your shipment, be sure to cover the blade(s) with the original protective cardboard sheaths. If you did not save these, you can use cardboard (cereal box cardboard works well). Be sure to cover the entire blade of the knife. Avoid using tape directly on the blade and handles. Place them in a cardboard box with extra packing material to keep them secure during shipping. Do NOT ship knives in padded envelopes.

Enclose a Service Request Form or a note explaining what service you are requesting. Remember to include your name, address, phone number and email address so we can promptly return your product.

After your CUTCO is received in Oakville, please allow 2 to 4 weeks for the processing and return of your products. You may call Customer Service at 1-800-361-8800 for a time estimate.

Refunds

Credit Card refunds are done immediately via electronic transfer. Please verify with your Credit Card Company to make sure the credit has been posted to your account.

If your order was paid by cheque or money order, a refund cheque will be processed.

Should you have further questions please call CUTCO Customer Service, 1-800-361-8800 or email us.


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